Frequently Asked Questions

An apostille is a certificate that authenticates the origin of a public document for use in another country. You need an apostille when a foreign country requires proof that a U.S. document is legitimate. This is commonly needed for documents like birth certificates, marriage certificates, diplomas, and business documents.

Processing times vary depending on the issuing authority (state or federal). Typically, state apostilles take 5-10 business days, while federal apostilles may take 3-4 weeks. We can help expedite the process when possible.

Apostilles are recognized by countries that are part of the Hague Apostille Convention. For countries not part of the convention, documents may need to be authenticated through the embassy or consulate. Contact us to verify requirements for your specific country.

We are headquartered in Atlanta, Georgia, and serve the surrounding metro area for in-person and mobile services. For our virtual assistant and business management services, we serve clients in all 50 US states.

We serve the greater Atlanta area and surrounding communities. Travel fees may apply based on distance. Contact us with your location for specific details and pricing.

We accept cash, credit cards, debit cards, and electronic payments. Payment is typically due at the time of service. For ongoing business management services, we can arrange invoicing and other payment arrangements.

Yes, for our business management packages, we offer flexible payment arrangements including monthly billing. Contact us to discuss options that work for your budget.

After an initial consultation to understand your needs, we'll assign a virtual assistant to handle your specified tasks remotely. Communication is maintained through email, phone, and/or video calls. We'll establish workflows, access to necessary tools, and regular check-ins to ensure everything runs smoothly.

Absolutely! We recommend starting with services that address your most immediate needs. As your business grows or your needs change, we can easily adjust your service package. There are no long-term commitments required.

Please bring a valid government-issued photo ID (driver's license, passport, or state ID). If you're getting fingerprinted for a specific application, bring any required forms or documentation provided by the requesting agency.

The fingerprinting process typically takes 10-15 minutes. Digital fingerprinting is quick and provides immediate confirmation that your prints were captured successfully.

Processing times vary depending on the type of background check. Most results are available within 3-5 business days for state checks, and 2-4 weeks for FBI checks. We'll provide you with tracking information so you can monitor the status.

Communication is flexible based on your preferences. Most clients use email for task assignments and updates, with scheduled phone or video calls for strategy sessions. We can also integrate with your project management tools like Slack, Asana, or Trello.

Packages differ in hours per month, response time, and complexity of tasks. Basic packages cover simple administrative tasks with 24-hour response times. Professional packages include more complex work with faster response times and dedicated support. Contact us to determine which package best fits your needs.

Yes! We offer comprehensive employee handbook creation services ranging from basic templates to fully customized handbooks with legal compliance review. Packages range from $1,200 to $12,000 depending on your company size and needs.

Yes! We offer both individual and corporate group training for Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail, Drive). Training is available online or in-person, with pricing starting at $65 per attendee for groups or $175/hour for one-on-one sessions.

Timeline depends on complexity. Basic websites take 2-4 weeks, professional business websites take 4-8 weeks, advanced corporate sites take 8-12 weeks, and enterprise/e-commerce sites can take 12-24 weeks. We'll provide a detailed timeline during the consultation phase.

Yes! Upon final payment, you own all the files, content, and code for your website. We'll provide you with all necessary login credentials and documentation. We also offer ongoing maintenance packages if you'd like continued support.

Our social media management includes content creation (graphics, copy, video), strategic content calendar planning, post scheduling, daily community management, engagement monitoring and response, monthly analytics reports, and hashtag research. Packages range from $500-$15,000/month depending on the number of platforms and post frequency.

Absolutely! We offer comprehensive marketing strategy development starting at $3,500 for basic plans up to $25,000 for enterprise strategies. Services include market research, customer persona development, competitive analysis, multi-channel marketing plans, and strategic roadmaps.

Logo design packages range from $300 for basic logos to $5,000 for complete enterprise brand systems. Our most popular package is $500 for professional logo design, which includes 3-5 concepts, multiple revision rounds, and files in all formats you'll need.

We plan all types of corporate events including conferences, team building events, company celebrations, holiday parties, product launches, awards ceremonies, and business meetings. We handle everything from venue selection to entertainment booking, including bands for all occasions.

Yes! We have access to professional bands and entertainment for all types of corporate events. Whether you need live music, DJs, speakers, or other entertainment, we can coordinate booking and logistics to ensure your event is memorable.

For best results, we recommend booking 3-6 months in advance for major events. However, we can often accommodate shorter timelines. Contact us as soon as you know you need event planning services, and we'll work with your schedule.

We provide complete travel planning and coordination including itinerary planning, flight and hotel bookings, transportation arrangements, corporate travel management, group travel coordination, and expense tracking and reporting.

Yes! We specialize in corporate travel management for businesses of all sizes. We can coordinate travel for individual business trips or manage group travel for conferences, meetings, and team events. We also provide expense tracking and reporting to help with budget management.

We recommend booking as early as possible for the best rates and availability, ideally 2-4 weeks in advance for domestic travel and 4-8 weeks for international trips. However, we can often accommodate last-minute travel needs. Contact us with your travel dates and we'll do our best to help.

Every business has unique needs, and we believe in providing customized pricing that fits your specific requirements. For services marked "Contact for Quote," we'll discuss your needs in detail and provide transparent pricing tailored to your situation. This ensures you only pay for what you need.

Yes! We offer package deals and discounts when you bundle multiple services. For example, combining virtual assistant services with HR management, or bundling social media management with web design. Contact us to discuss your needs and we'll create a custom package with the best value.

No! We believe in transparent pricing. All costs will be clearly outlined in your quote or agreement. Any additional fees (such as rush services, travel fees, or special requests) will be discussed and approved by you before being added to your invoice.

We typically provide quotes within 24-48 hours for most services. For more complex projects requiring detailed scope assessment, we'll schedule a consultation and provide your custom quote within 3-5 business days.